I believe that all customer service comes back to relationships. It really is about someone’s intuition around approach and having the wisdom to know we are all looking for something pleasant. Having said that, do we always remember to be clear and present back?
Since returning from a wonderful visit home, I have found myself asking a question more often: what is a relationship? Is it after you’ve broken bread together or signed a contract or continuously bumped into one another at the gym? Or is it based on whether you ‘click’ or not? © Clare Munn Roger’s 21st… Read More →
Growing up Zimbabwean has taught me many things but, like a silly goat, I perhaps didn’t learn to pause until quite recently. I travel a bit too much. The hurried rush of the crowds, a constant change in scenery, and an almost clockwork level of order stir up my fondness for home. It was, after… Read More →
For you more visual learners, please also see my slideshare on project management. We all know managing projects is really about managing personalities and communication. We also all know styles of personalities are as complicated as different learning styles and as bizarre as various communication styles. Therefore, the approach my company takes is to create… Read More →
Putting Social Media in human years helps us understand what type of platform we are looking at.
Please note: this is a cross-post by Alasdair Munn. You can find his website here. Enter Alasdair Munn: Open source is more than a bunch of software, but our quest to define, own and control ideas limits our ability to progress. This is the war cry of open source enthusiasts. Our capitalist indoctrination and the command… Read More →
The deep end of social media can lead to wasted efforts and resources – avoid it.
The basics of understanding social media’s future requires we look ahead of the curve – and see it is already happening.
Making social media sustainable is not as simple as a choice – it is creating a community that will keep coming back.
Establishing an ROI of Social Media isn’t a science, but there are some very important steps to take. Otherwise, you risk alienating your audience.