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	<title>CQ™ Expressive and Receptive Intelligence&#187; tcg</title>
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	<link>http://claremunn.com</link>
	<description>Intention, Clarity, Transparency, Social, Sustainable</description>
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		<title>CQ of Customer Service</title>
		<link>http://claremunn.com/2011/03/cq-of-customer-service/</link>
		<comments>http://claremunn.com/2011/03/cq-of-customer-service/#comments</comments>
		<pubDate>Tue, 08 Mar 2011 20:25:08 +0000</pubDate>
		<dc:creator>clare munn</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Alasdair Munn]]></category>
		<category><![CDATA[Clare Munn]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[CQ]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[internet]]></category>
		<category><![CDATA[strategy]]></category>
		<category><![CDATA[tcg]]></category>
		<category><![CDATA[tcg agency]]></category>
		<category><![CDATA[the communication group]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[user experience]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[web 2.0]]></category>
		<category><![CDATA[websites]]></category>

		<guid isPermaLink="false">http://claremunn.com/?p=1033</guid>
		<description><![CDATA[I believe that all customer service comes back to relationships. It really is about someone’s intuition around approach and having the wisdom to know we are all looking for something pleasant. Having said that, do we always remember to be clear and present back?]]></description>
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		<slash:comments>4</slash:comments>
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		<title>CQ of Relationships</title>
		<link>http://claremunn.com/2011/01/cq-of-relationships/</link>
		<comments>http://claremunn.com/2011/01/cq-of-relationships/#comments</comments>
		<pubDate>Sat, 29 Jan 2011 22:27:15 +0000</pubDate>
		<dc:creator>clare munn</dc:creator>
				<category><![CDATA[Relationships]]></category>
		<category><![CDATA[africa]]></category>
		<category><![CDATA[Alasdair Munn]]></category>
		<category><![CDATA[basics]]></category>
		<category><![CDATA[broken bread]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[Clare Munn]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[CQ]]></category>
		<category><![CDATA[developing]]></category>
		<category><![CDATA[grow]]></category>
		<category><![CDATA[human interest]]></category>
		<category><![CDATA[Memory]]></category>
		<category><![CDATA[nuttall]]></category>
		<category><![CDATA[organisms]]></category>
		<category><![CDATA[relationship]]></category>
		<category><![CDATA[Sonja Nuttall]]></category>
		<category><![CDATA[tcg]]></category>
		<category><![CDATA[wonderful]]></category>
		<category><![CDATA[wonderful things]]></category>
		<category><![CDATA[zimbabwe]]></category>

		<guid isPermaLink="false">http://claremunn.com/?p=953</guid>
		<description><![CDATA[Since returning from a wonderful visit home, I have found myself asking a question more often: what is a relationship? Is it after you’ve broken bread together or signed a contract or continuously bumped into one another at the gym? Or is it based on whether you ‘click’ or not? © Sonja Nuttall 2008-2011 Roger’s [...]]]></description>
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		<slash:comments>5</slash:comments>
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		<title>How to Think Like a Zimbabwean</title>
		<link>http://claremunn.com/2010/11/how-to-think-out-of-the-box-and-resourcefully/</link>
		<comments>http://claremunn.com/2010/11/how-to-think-out-of-the-box-and-resourcefully/#comments</comments>
		<pubDate>Tue, 30 Nov 2010 04:55:11 +0000</pubDate>
		<dc:creator>clare munn</dc:creator>
				<category><![CDATA[Zimbabwe]]></category>
		<category><![CDATA[africa]]></category>
		<category><![CDATA[Alasdair Munn]]></category>
		<category><![CDATA[basics]]></category>
		<category><![CDATA[business_objectives]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[Clare Munn]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[conscious consumer]]></category>
		<category><![CDATA[CQ]]></category>
		<category><![CDATA[Currency]]></category>
		<category><![CDATA[environment]]></category>
		<category><![CDATA[ever change]]></category>
		<category><![CDATA[expressive]]></category>
		<category><![CDATA[importance]]></category>
		<category><![CDATA[intelligence]]></category>
		<category><![CDATA[receptive]]></category>
		<category><![CDATA[resourceful]]></category>
		<category><![CDATA[skies]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[SocMe]]></category>
		<category><![CDATA[tcg]]></category>
		<category><![CDATA[think]]></category>
		<category><![CDATA[think of out box]]></category>
		<category><![CDATA[to think]]></category>
		<category><![CDATA[zimbabwe]]></category>
		<category><![CDATA[zimbabwean]]></category>

		<guid isPermaLink="false">http://claremunn.com/?p=847</guid>
		<description><![CDATA[Growing up Zimbabwean has taught me many things but, like a silly goat, I perhaps didn&#8217;t learn to pause until quite recently. I travel a bit too much. The hurried rush of the crowds, a constant change in scenery, and an almost clockwork level of order stir up my fondness for home. It was, after [...]]]></description>
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		<slash:comments>7</slash:comments>
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		<item>
		<title>Basics Of Project Management: Clarity, Collaboration and Cognition</title>
		<link>http://claremunn.com/2010/06/basic-project-management-steps-clarity-collaboration-and-cognition/</link>
		<comments>http://claremunn.com/2010/06/basic-project-management-steps-clarity-collaboration-and-cognition/#comments</comments>
		<pubDate>Wed, 30 Jun 2010 13:40:50 +0000</pubDate>
		<dc:creator>clare munn</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[basics]]></category>
		<category><![CDATA[Clare Munn]]></category>
		<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[CQ]]></category>
		<category><![CDATA[Project Management]]></category>
		<category><![CDATA[tcg]]></category>

		<guid isPermaLink="false">http://claremunn.com/?p=599</guid>
		<description><![CDATA[For you more visual learners, please also see my slideshare on project management. We all know managing projects is really about managing personalities and communication.  We also all know styles of personalities are as complicated as different learning styles and as bizarre as various communication styles.  Therefore, the approach my company takes is to create [...]]]></description>
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		<slash:comments>13</slash:comments>
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		<title>Basics of Social Media in Human Years</title>
		<link>http://claremunn.com/2010/01/social-media-the-teenage-years/</link>
		<comments>http://claremunn.com/2010/01/social-media-the-teenage-years/#comments</comments>
		<pubDate>Tue, 05 Jan 2010 20:17:45 +0000</pubDate>
		<dc:creator>Alasdair</dc:creator>
				<category><![CDATA[Alasdair Munn]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Alasdair]]></category>
		<category><![CDATA[basic]]></category>
		<category><![CDATA[basics]]></category>
		<category><![CDATA[Clare Munn]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[fashion]]></category>
		<category><![CDATA[full]]></category>
		<category><![CDATA[geek]]></category>
		<category><![CDATA[geek love]]></category>
		<category><![CDATA[history of social media]]></category>
		<category><![CDATA[human]]></category>
		<category><![CDATA[human development]]></category>
		<category><![CDATA[internet culture]]></category>
		<category><![CDATA[munn]]></category>
		<category><![CDATA[platforms]]></category>
		<category><![CDATA[sociology]]></category>
		<category><![CDATA[Strategies]]></category>
		<category><![CDATA[tcg]]></category>
		<category><![CDATA[Teenage]]></category>
		<category><![CDATA[understand]]></category>
		<category><![CDATA[years]]></category>

		<guid isPermaLink="false">http://claremunn.com/?p=491</guid>
		<description><![CDATA[Putting Social Media in human years helps us understand what type of platform we are looking at.]]></description>
		<wfw:commentRss>http://claremunn.com/2010/01/social-media-the-teenage-years/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Basics of Open Source: It&#8217;s More Than A Bunch of Software</title>
		<link>http://claremunn.com/2010/01/open-source-more-than-a-bunch-of-software/</link>
		<comments>http://claremunn.com/2010/01/open-source-more-than-a-bunch-of-software/#comments</comments>
		<pubDate>Mon, 04 Jan 2010 14:40:54 +0000</pubDate>
		<dc:creator>Alasdair</dc:creator>
				<category><![CDATA[Alasdair Munn]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[ability]]></category>
		<category><![CDATA[basic]]></category>
		<category><![CDATA[basics]]></category>
		<category><![CDATA[bunch]]></category>
		<category><![CDATA[bunches]]></category>
		<category><![CDATA[cognition]]></category>
		<category><![CDATA[computing]]></category>
		<category><![CDATA[control structure]]></category>
		<category><![CDATA[controls]]></category>
		<category><![CDATA[define]]></category>
		<category><![CDATA[ideas]]></category>
		<category><![CDATA[libre]]></category>
		<category><![CDATA[Open Source]]></category>
		<category><![CDATA[open source software]]></category>
		<category><![CDATA[progress]]></category>
		<category><![CDATA[quest]]></category>
		<category><![CDATA[scales]]></category>
		<category><![CDATA[software]]></category>
		<category><![CDATA[standards]]></category>
		<category><![CDATA[tcg]]></category>
		<category><![CDATA[thought]]></category>

		<guid isPermaLink="false">http://claremunn.com/?p=481</guid>
		<description><![CDATA[Please note: this is a cross-post by Alasdair Munn. You can find his website here. Enter Alasdair Munn: Open source is more than a bunch of software, but our quest to define, own and control ideas limits our ability to progress. This is the war cry of open source enthusiasts.  Our capitalist indoctrination and the command [...]]]></description>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>How To Avoid The Deep-End of Social Media</title>
		<link>http://claremunn.com/2009/04/misguided-social-media/</link>
		<comments>http://claremunn.com/2009/04/misguided-social-media/#comments</comments>
		<pubDate>Tue, 07 Apr 2009 14:06:25 +0000</pubDate>
		<dc:creator>Alasdair</dc:creator>
				<category><![CDATA[Alasdair Munn]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Alasdair]]></category>
		<category><![CDATA[avoid]]></category>
		<category><![CDATA[blog hosting services]]></category>
		<category><![CDATA[Clare Munn]]></category>
		<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[effort]]></category>
		<category><![CDATA[enterprise social media]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[investor capital]]></category>
		<category><![CDATA[leads]]></category>
		<category><![CDATA[media tools]]></category>
		<category><![CDATA[modeling]]></category>
		<category><![CDATA[munn]]></category>
		<category><![CDATA[myspace]]></category>
		<category><![CDATA[online social networking]]></category>
		<category><![CDATA[resource]]></category>
		<category><![CDATA[revenue model]]></category>
		<category><![CDATA[social information processing]]></category>
		<category><![CDATA[social network]]></category>
		<category><![CDATA[social-networking]]></category>
		<category><![CDATA[tcg]]></category>
		<category><![CDATA[tools]]></category>
		<category><![CDATA[UGC]]></category>
		<category><![CDATA[UGV]]></category>
		<category><![CDATA[User Generated Content]]></category>
		<category><![CDATA[user generated value]]></category>
		<category><![CDATA[virtual communities]]></category>
		<category><![CDATA[web 2.0]]></category>
		<category><![CDATA[world wide web]]></category>

		<guid isPermaLink="false">http://claremunn.com/?p=411</guid>
		<description><![CDATA[The deep end of social media can lead to wasted efforts and resources - avoid it. ]]></description>
		<wfw:commentRss>http://claremunn.com/2009/04/misguided-social-media/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Basics of Understanding Social Media&#8217;s Future. It is Already Happening</title>
		<link>http://claremunn.com/2009/03/next-what-about-now/</link>
		<comments>http://claremunn.com/2009/03/next-what-about-now/#comments</comments>
		<pubDate>Thu, 19 Mar 2009 15:57:46 +0000</pubDate>
		<dc:creator>Alasdair</dc:creator>
				<category><![CDATA[Alasdair Munn]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[basic]]></category>
		<category><![CDATA[basics]]></category>
		<category><![CDATA[Clare Munn]]></category>
		<category><![CDATA[curves]]></category>
		<category><![CDATA[Future]]></category>
		<category><![CDATA[futures]]></category>
		<category><![CDATA[happening]]></category>
		<category><![CDATA[it is]]></category>
		<category><![CDATA[look ahead]]></category>
		<category><![CDATA[ROI of social media]]></category>
		<category><![CDATA[social]]></category>
		<category><![CDATA[social networks]]></category>
		<category><![CDATA[social software]]></category>
		<category><![CDATA[social-networking]]></category>
		<category><![CDATA[tcg]]></category>
		<category><![CDATA[understand]]></category>
		<category><![CDATA[User Generated Content]]></category>
		<category><![CDATA[user generated value]]></category>

		<guid isPermaLink="false">http://claremunn.com/?p=395</guid>
		<description><![CDATA[The basics of understanding social media's future requires we look ahead of the curve - and see it is already happening. ]]></description>
		<wfw:commentRss>http://claremunn.com/2009/03/next-what-about-now/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Basics of How to Make Social Media Sustainable</title>
		<link>http://claremunn.com/2009/01/the-sustainability-of-social-media/</link>
		<comments>http://claremunn.com/2009/01/the-sustainability-of-social-media/#comments</comments>
		<pubDate>Wed, 28 Jan 2009 15:17:36 +0000</pubDate>
		<dc:creator>Alasdair</dc:creator>
				<category><![CDATA[Alasdair Munn]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[choice]]></category>
		<category><![CDATA[Clare Munn]]></category>
		<category><![CDATA[community]]></category>
		<category><![CDATA[CQ]]></category>
		<category><![CDATA[energy light bulb]]></category>
		<category><![CDATA[how to make]]></category>
		<category><![CDATA[knowledge]]></category>
		<category><![CDATA[people]]></category>
		<category><![CDATA[simples]]></category>
		<category><![CDATA[social media strategy]]></category>
		<category><![CDATA[strategy]]></category>
		<category><![CDATA[sustainability]]></category>
		<category><![CDATA[sustainable]]></category>
		<category><![CDATA[sustainable development]]></category>
		<category><![CDATA[tagging]]></category>
		<category><![CDATA[tcg]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://claremunn.com/?p=384</guid>
		<description><![CDATA[Making social media sustainable is not as simple as a choice - it is creating a community that will keep coming back. ]]></description>
		<wfw:commentRss>http://claremunn.com/2009/01/the-sustainability-of-social-media/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
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		<item>
		<title>Basics of Establishing An ROI of Social Media. Yes or No?</title>
		<link>http://claremunn.com/2008/11/the-roi-of-social-media-yes-or-no/</link>
		<comments>http://claremunn.com/2008/11/the-roi-of-social-media-yes-or-no/#comments</comments>
		<pubDate>Fri, 28 Nov 2008 09:41:11 +0000</pubDate>
		<dc:creator>Alasdair</dc:creator>
				<category><![CDATA[Alasdair Munn]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[alienate]]></category>
		<category><![CDATA[analytics]]></category>
		<category><![CDATA[audience]]></category>
		<category><![CDATA[basic]]></category>
		<category><![CDATA[basics]]></category>
		<category><![CDATA[Clare Munn]]></category>
		<category><![CDATA[conversation]]></category>
		<category><![CDATA[established]]></category>
		<category><![CDATA[establishing]]></category>
		<category><![CDATA[otherwise]]></category>
		<category><![CDATA[ROI]]></category>
		<category><![CDATA[social conversations]]></category>
		<category><![CDATA[tcg]]></category>
		<category><![CDATA[yes]]></category>

		<guid isPermaLink="false">http://claremunn.com/?p=357</guid>
		<description><![CDATA[Establishing an ROI of Social Media isn't a science, but there are some very important steps to take. Otherwise, you risk alienating your audience.  ]]></description>
		<wfw:commentRss>http://claremunn.com/2008/11/the-roi-of-social-media-yes-or-no/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
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