CQ™ Expressive and Receptive Intelligence
Intention, Clarity, Transparency, Social, Sustainable
Lately, I have had several requests to write about online customer service. So I thought to myself: what are my expectations for online customer service as opposed to the brick and mortar version? Are my expectations different? Or are they the same? I believe that all customer service comes back to relationships. It really is about someone’s intuition around approach and having the wisdom … [Read more...]
Having been in the space we now call “Social Media” for over 15 years, I am trying to recall how we came to this phenomenon and why some are still questioning it. We have several hundred million people connected via Facebook and an academy award nominated film on the subject. Why are some still in the throes of wondering whether there is a ‘there there’ with Social Media? I remember … [Read more...]
Having a high CQ™ (communication intelligence) when it comes to clarity is truly a fantastic feat. To me, clarity is a perfect balance of IQ, EQ (emotional intelligence) and CQ™. I often assume, unrealistically as it turns out, that I have a high CQ™ for clarity. This proves inaccurate when I start listening to my audience, and realize they are asking questions I thought I had already … [Read more...]
Since returning from a wonderful visit home, I have found myself asking a question more often: what is a relationship? Is it after you’ve broken bread together or signed a contract or continuously bumped into one another at the gym? Or is it based on whether you ‘click’ or not? © Sonja Nuttall 2008-2011 Roger’s 21st Century Thesaurus states: accord, affair, affiliation, … [Read more...]
Growing up Zimbabwean has taught me many things but, like a silly goat, I perhaps didn't learn to pause until quite recently. I travel a bit too much. The hurried rush of the crowds, a constant change in scenery, and an almost clockwork level of order stir up my fondness for home. It was, after all, where I learned about the importance of CQ™ – receptive and expressive intelligence – in … [Read more...]
Digital Brand Strategist. Chairman/Founder of The Communication Group, a New Media group of companies. Also Founder of CQ. Zimbabwean. Equal Rights, Ridiculous Banter. [Read More …]
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