Clare Munn Speaks at Fashion Forward: The Communication Quotient

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I had the privilege of speaking at Fashion Forward Digital on October 20th. It was a fabulous event featuring a lively audience and many wonderful speakers. Recently, they posted a summary of my speech - The Communication Quotient. You can read the full write up on their website or quoted below: The Founder of TCG Agency and brilliant mind behind the Communication Quotient, Clare Munn … [Read more...]

Intelligent Social Branding: from Purchase to Post

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For so long, the branding world has depended on story telling. Advertisements weaved together an engaging narrative regardless of the medium. As intelligent branders, we have always sought to reflect the dreams and delights of our audience and product. After all, each of us is not so different that we don’t respond to empathy and the proper communication. © Sonja Nuttall  … [Read more...]

CQ: Effective Basics For Public Speaking

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After working with creative director, Sonja Nuttall, CQ is proud of their brand. Some of you may have read my post, Basics of Public Speaking and Presenting, an example of how to get more out of yourself, your team and your desired goals.  Now this is within our CQ framework which incorporates both visual and text elements. Please click on the pictures to see more, and I hope it touches your … [Read more...]

CQ of Dance: Movement Helps Connection and Communication

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One of my agency's clients is The Moret Group, who have the license for Danskin, and we are having such a fun time relearning all about the Danskin legacy. An amazing brand. I’ve always liked to walk when I meet people and/or play a game of squash or tennis -- nothing greater than getting air and movement in your body to help the heart and brain function. © Clare Munn 2008-2011 Working with … [Read more...]

CQ of Customer Service

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Lately, I have had several requests to write about online customer service. So I thought to myself: what are my expectations for online customer service as opposed to the brick and mortar version?  Are my expectations different? Or are they the same? I believe that all customer service comes back to relationships. It really is about someone’s intuition around approach and having the wisdom … [Read more...]