CQ™ Expressive and Receptive Intelligence
Intention, Clarity, Transparency, Social, Sustainable
Lately, I have had several requests to write about online customer service. So I thought to myself: what are my expectations for online customer service as opposed to the brick and mortar version? Are my expectations different? Or are they the same? I believe that all customer service comes back to relationships. It really is about someone’s intuition around approach and having the wisdom … [Read more...]
At my company, we believe in the power of interconnected conversations and the potential of the Internet to encourage them. Any brand that uses Social Media is tapping into that wellspring of promotion, but this is only half of the capability of Web 2.0/4.0 The other comes from collaboration, such as with cross-promoted cause marketing. Being an activist and, I’m told, a rather ‘eccentric … [Read more...]
I grew up surrounded by strong-minded and candid people. The women were all powerful, bossy, well-educated leaders. My incredible nannies and housekeepers also shared these same traits. Laziness wasn’t part of our vernacular, nor was any indirect attitude a common trait. I naturally adopted these characteristics, as well as the importance of being compassionate, but kept my strong sense of … [Read more...]
For you more visual learners, please also see my slideshare on project management. We all know managing projects is really about managing personalities and communication. We also all know styles of personalities are as complicated as different learning styles and as bizarre as various communication styles. Therefore, the approach my company takes is to create some effortless structure; … [Read more...]
Digital Brand Strategist. Chairman/Founder of The Communication Group, a New Media group of companies. Also Founder of CQ. Zimbabwean. Equal Rights, Ridiculous Banter. [Read More …]
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